418 Avenue Gustave Bret,
83600 Frejus.
+33 6 29 88 77 77
+33 4 83 09 05 54
mrlacoste@hotmail.com
French
DOB: 29th October 1975.
Account Manager, Community Manager
Work Experience
Jan 20- Aug 20 Hotel l´Arena de Fréjus, Receptionist, Fréjus, France
Apr 14-Apr 18 Domaine du Colombier, Accommodation Manager, 5 Stars Holiday village, Fréjus, France
Accommodation manager of a park of 300 bungalows from 2 to 4 bedrooms (Evaluation of the general condition of the rental, its furnishings, crockery, appliances, cleanliness, commissioning). Managing the recruitment and operation of staff of 8pers + 2 office tourism´s staff, Clean 11 people (park + rental). Achievement: + 100 000 Euros vs. Sales 2017 at the same time.
Reception team leader’s, Driver, Tourism office manager: Providing answers to customer’s queries about Site, pricing, accommodations, taking reservation and orders, Customer refund and general information’s and services. E-mailing, telephone agent
June 12-Dec 12 Dermotechnic Beauty Systems, Account Manager Provence, France. / Saint-Raphaël, France
Selling new technology machines dedicated to beauty parlors and SPA resort on behalf of the company Dermotechnic, specialist in thinning down and well being programs such as Sculpt3D, Lift3D. Seek, develop, manage and maintain the commercial relationship with the south of France professionals. Dealing with order intake, direct sales towards specialized beauty care shops, aesthetics doctors, physiotherapists. Production of daily reports to inform the head office of the market evolutions in terms of competition, innovations.
Jul 08-Oct 11 Bugaboo International B.V, Account Manager France, Amsterdam, Nederland / Saint-Raphaël, France
South of France manager on behalf of the company Bugaboo specialist in child welfare (Birth all in one stroller used until early childhood). Develop, manage and maintain the commercial relationship with the south of France retailers (south a line Bordeaux / Geneva including Corsica) Dealing with order intake, direct sales towards specialized child welfare stores such as Bébé9, Natalys and DPAM… or independent. Production of monthly reports to inform the head office of the market evolutions in terms of competition, innovations.
Apr 04-Apr 08 BT Global Services B.V, Service Executive / Service Manager, Amsterdam, Nederland
Service Executive on behalf of BT France, for the following customers: Arcelor, Saint Gobain, Eurosport and Thales. On Behalf of BT Worldwide for EGNOS, Motorola, Mastercard and Honeywell (customer retention).
Main Responsibilities:
Ensure that BT fulfils agreed Customer service requirements; thereby achieving customer satisfaction targets, monitor BT’s performances for individual Customers and define and implement corrective action plans to address service improvement issues (main activities: repair actions, operational issue solving, reporting, Customer facing role, complaint /bouquet handling).
Education
Sept 98-Sept 01 University of Humanities in France PACA – Nice.
Bachelor’s Degree: University degree in History (BAC+3). Studies in Greek and Latin Civilization, medieval history, modern and contemporary history. English, Dutch (language and civilization), statistics, geography and acting.
June 95-June 97 IUT (Business School) France-PACA Aix-En-Provence
College coursework completed: Studies completed of the 2firsts year in sales, communication, marketing, research, sociology, information technology, and business English.
Languages
Fluent: French, English & Italian.
Good understanding: Dutch.
Skills
Certification in Microsoft Office products (Outlook, Word, Excel, Power point…), SAP (and other systems such as CTMS, Expedio, Oracle, Pars, Korda, Orion, Protel, eSeasons, Maintocamp), excellent communications skills, dynamic, team player, stress resistant and customer-connected.
Hobbies
Sport: tennis, swimming, football and biking. Music: Practicing piano, for 8 years in the conservatory of Saint Raphael (France) and practicing the guitar. Other: traveling, cinema and cooking.